WARRANTY-&-SERVICE-2.0

"PAR wanted a European fulfilment partner that understood the urgent needs of our customers in the POS and Drive-Thru markets. With Microtek we have had quick deliveries, excellent communication and an enthusiastic team that have supported us throughout our growth. Its been a successful partnership and we look forward to the future."

TAMARA HASLEM

Genaral Manager Par UK

Trusted Service Provider.

Microtek provides a range of repair contracts to our partners, service providers, and end-users around Europe and the UK. From owning & underwriting contracts ourselves to delivering ‘Advance Exchange’ or ‘Return to Base’ warranty/repairs. Right through to Repair Loop Management, we take time to ensure the end-users are fully updated with downtimes being kept to a minimum. We know the tills need to keep ringing!
Microtek supports and delivers a range of warranty programs for many Manufacturers and Brands in the QSR (Quick Service Restaurants) and Retail. Each program is slightly different and fitted around the end user’s needs, their contractual agreements, and the parameters set out by the Manufacture. As an example of a couple of programs, we deliver today.

Prompt, Reliable & Dependable.

Servicing our customers EPOS & IT is more than just repairing units. By working in partnership with some of the leading UK Service/Field Engineering companies, Microtek doesn’t just repair faulty or damaged units, but add value and efficiencies through a detailed analysis of common faults, allowing for preventative maintenance to be advised and delivered.
As a service partner, our ambition is to reduce downtime by managing your repair cycle. This is achieved by effective and competent repair, understanding environmental challenges, and extending the life of the repair service loop stock by using our years of experience to source parts, find acceptable alternatives, and remanufacture end of life components where applicable.

Warranty Support Programs: That being said, there will always be failures of damages even on new equipment. Here at Microtek, we deliver a range of warranty programs for many Manufacturers and Brands in the QSR (Quick Service Restaurants), hospitality, and Retail markets. Each program is tailored to fit around the end user’s needs, their contractual agreements, and the parameters set out by each Manufacture.

Some Of The Programs We Deliver Today

Advanced Exchange

Sending out replacement units on day 1 or day 2 of failure is essential to some business’s or franchisees, so ensuring they have the tools to keep delivering their services is our aim.
Once the replacement unit is installed and the site is up and running, Microtek will organise the collection of the faulty unit, assess, repair, and replace where necessary to get the unit returned to the service loop stock as per each individual warranty program.

 

Approved Warranty Provider

Microtek is a certified warranty/repair partner for a wide range of OEM’s. Microtek will hold consignment stock parts for the OEM and has pre-approved limits to quickly repair and return failed units, whilst managing the reporting, return and, replenishment of faulty parts directly with the OEM.

OEM Return To Base Process

Through existing contracts supporting QSR’s & Retailers, Microtek is responsible for handling safe passage and repair validation of many brands via the OEM’s own warranty programs. One of our key jobs is to manage and minimise the days out of service, negating the need for further investment from our end users in extensive service loop stock.
Microtek’s ambition is always to minimise your downtime. As such we are always looking to extend our engineer’s certifications to ensure the end-user has the best possible.