"Having the basic information of existing stock, where is it, historical requirements and future forecasts .. then and only then can data analysis and supply chain management be truly effective!"
PETER FROST – OPERATIONS MANAGER MICROTEK
With Microtek’s diverse range of services within the EPOS, Quick Service Restaurant, Hospitality, and Retail sectors, the key factor is ensuring no customers are waiting outside of clearly established expectations through tight and transparent Inventory Management processes. Here at Microtek, we try to keep some very simple metrics to ensure we can make the best inventory/stock decisions for our customers and partners. By having real-time stock transparency through our two automated stock management systems. Having access to historical data and by working closely with our customers and partners for forecasts (sales or repair requirements) allows our management team to make fully educated inventory decisions and be a respected resource along the supply chain.
Working closely with IT Service Companies, on-site Engineering Teams, and the client, Microtek support in two key ways. Firstly as a repairer, delivering our own piece of the supply chain with transparency and tracking on ‘jobs in’ right through the repair cycle to ‘jobouts out manifests’. Secondly by working with the service partners to ensure the major logistical hubs and PUDO’s have stock to meet the complex matrix of 4hour, same day & next day SLA’s.
From hosting and shipping out Advance Exchange parts as part of a ‘closed-loop’ repair stock through to managing the inventory levels of warranty parts, Microtek has several programs to support our customers and partners on their warranty provision. Some programs require faulty component parts to be sent back to the manufacturer, others require a straight stock control, regardless we deliver these services with dual interest, ensuring that we act as an extension of our partners and within a timely schedule.
Microtek’s stockholding on behalf of partners in the EPOS & Drive-Thru markets is based more than ever on historic run rate and forecasts. Yes, forecasts!! Forecasts for large scale POS or Drive-THRU projects allow for stock & inventory management is a daily task. For our partners not holding too much stock is key, but not having enough stock is unacceptable. Mean close collaboration is required, full knowledge of lead times, and open communication channels have been our key to success.